Return Policy Page
JewelWyn Return Policy
Effective Date: [7th Dec., 2024]
At JewelWyn, your satisfaction is our priority. This Return Policy outlines the terms and conditions for returns and exchanges. By purchasing from us, you agree to the terms of this policy.
1. Eligibility for Returns
We accept returns or exchanges under the following conditions:
- Items must be unused, unworn, and in their original packaging.
- Custom or personalized jewelry (e.g., name necklaces) is non-refundable unless there is a manufacturing defect.
- Returns must be initiated within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or engraved pieces
- Final sale or discounted items
3. Return Process
To initiate a return or exchange:
- Contact us at jewelwynteam@gmail.com with your order number and reason for the return.
- Once approved, you will receive instructions for shipping the item back to us.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
Refunds will be processed as follows:
- Approved refunds will be credited to the original payment method within 10 business days
5. Exchanges
- Exchanges are subject to item availability.
- If the desired item is unavailable, you will be offered a store credit or refund as per our refund policy.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us within 3 days of delivery.
- Provide photos and unboxing video of the damage or defect for verification. An unboxing video is mandatory to process any refund requests.
- We will replace the item or offer a full refund, including return shipping costs.
7. Contact Us
If you have questions about our Return Policy, please reach out to us:
- Email: jewelwynteam@gmail.com
Thank you for choosing JewelWyn! We’re here to ensure you love your jewelry as much as we love making it.